How Can We Help You?

Expert support 24×7.

Keeping you connected with high-performance, reliable connectivity on a global scale.

Check out some of our self-help options.

Contact Support

The NovoLink support team is available to help if you are unable to solve an issue. Please have the following information handy when contacting support: company name, contact name and telephone number, and a detailed description of the service-related issue. For calling related issues, gather any call samples with dates, times, calling and called numbers when available.

 

Hours

24/7

Call

Toll Free: +1 855-652-4888
Friendswood: +1 281-652-4888
Lafayette: +1 337-443-4700

Email

noc@novolink.com

Escalations

If you feel your support case requires extra attention or is not being resolved in a timely manner, you may choose to escalate your issue.

Please allow a minimum of 4 hours for issue resolution before you escalate to the next level.

2nd Level

Jeremy ThamesSr. Operations Manager
jeremy.thames@novolink.com
+1 281-652-4842

3rd Level

Garrett RoySr. Deployment Manager
garrett.roy@novolink.com
+1 281-652-4811

4th Level

Ignatius LeonardsChief Executive Officer
ignatius.leonards@novolink.com
+1 281-652-4812

Contact NovoLink Today and Take Control of Your Communications.

Lower TCO

Deploy a virtual cloud PBX without the purchase and maintenance of a costly phone system.

Robust Feature Set

Utilize a full range of standard and optional features designed to improve collaboration both internally and externally.

Equipment Selection

Choose from a wide assortment of IP telephone handsets, conference phones, headsets and more.

24/7 Support

Need help? Speak with a NovoLink expert at +1 281-652-4888 or toll free at +1 855-652-4888.