Deliver great customer service.

Our highly flexible and feature-rich call center solution delivers great customer service.

Keeping you connected with high-performance, reliable connectivity on a global scale.

Big Solutions

All businesses, no matter the size.

Take Your Call Center to the Next Level

A single platform with a comprehensive set of features and robust configuration options that meets the needs and service requirements of every customer environment. Free time to manage customer relationships, not your telephone system.


Take advantage of big features that eliminate busy signals, even during busy hours. Handle calls more quickly and efficiently while your business maximizes employee productivity.


Scale up your call center without replacing the entire system when you need it by enabling and configuring more sophisticated routing functionality and queue management.


Combine the functionality of auto attendant, call recording, UCx with Webex client or other features with your call center and build a custom solution that works the way your business works.

Our Call Center Solution At-A-Glance

Highly Capable, Wholly Integrated Call Center

Take a deeper look into the key features that make our call center solution the highly flexible, feature-rich, fully integrated automatic call distribution (ACD) and call center service the solution that your business needs.

  • Fully Interactive – auto attendant can route to different call centers with the best set of agents to support the customer

  • Advanced Queuing – queue calls even when all agents are busy

  • Supervisor Mode – intuitive interface provides greater agent productivity and management oversight

  • Dashboard Visual – real-time agent and queue monitoring

  • Analytical Reporting – real-time and historical data to track key performance indicators

  • Call Recording – record calls and store for a limited time or download and save

Contact NovoLink Today and Take Control of Your Communications.