Keeping you connected with high-performance, reliable connectivity on a global scale.

Deliver great customer service.

Utilize our highly flexible and feature-rich call center solution to deliver great customer service to your customers.

Highly Capable, Wholly Integrated Call Center

  • Fully Interactive – auto attendant can route to different call centers with the best set of agents to support the customer

  • Advanced Queuing – queue calls even when all agents are busy

  • Supervisor Mode – intuitive interface provides greater agent productivity and management oversight

  • Dashboard Visual – real-time agent and queue monitoring

  • Analytical Reporting – real-time and historical data to track key performance indicators

  • Call Recording – record calls and store for a limited time or download and save

Big Solutions

All businesses, no matter the size.

Value Proposition

A single platform with a comprehensive set of features and robust configuration options that meets the needs and service requirements of every customer environment.

Free time to manage customer relationships, not your telephone system.

Build

Take advantage of big features that eliminate busy signals, even during busy hours. Handle calls more quickly and efficiently while your business maximizes employee productivity.

Grow

Scale up your call center without replacing the entire system when you need it by enabling and configuring more sophisticated routing functionality and queue management.

Maximize

Combine the functionality auto attendant, call recording, UC client functionality or other features with your call center and build a custom solution that works the way your business works.

Feature Overview

Call Distribution and Routing

Greetings and Announcements

Agent Productivity and Management

Contact NovoLink Today and Take Control of Your Communications.