Deliver great customer service.

Our highly flexible and feature-rich call center solution delivers great customer service.

Location Independent

Seamlessly include agents from any location in your call center group—whether they’re remote, in another branch, or across the globe—so customers always reach the right support, no matter where your team is based.

On Demand

Get up and running in days—not months. Activate and configure your call center without the hassle of sourcing, purchasing, or installing hardware or software.

Always Available

Ensure business continuity with a resilient, cloud-based solution that outperforms traditional on-premises systems. Automatically route inbound calls to alternate locations if your primary site becomes unavailable.

Exceptionally Flexible

From small teams to large enterprises, our call center solution scales effortlessly—delivering advanced call routing features once reserved for only the biggest operations.

Keeping you connected with voice solutions for ANY size business.

Big Solutions for Every Business

No matter your size, our solutions scale to meet your needs—delivering enterprise-grade capabilities to businesses of all kinds.

Elevate Your Call Center Experience

Empower your team with a unified platform that delivers a full suite of features and flexible configuration options—built to meet the demands of any customer environment. Focus on what matters most: building strong customer relationships, not managing your phone system.

Build

Unlock powerful features that eliminate busy signals—even during peak hours—so your team can handle calls faster and more efficiently, boosting productivity across your business.

Grow

Easily scale your call center as your business grows—no need for a full system overhaul. Enable advanced routing and queue management features when you need them.

Maximize

Integrate powerful features like auto attendant, call recording, and UCx with Teams or Webex to create a custom call center solution that aligns perfectly with how your business operates.

Solution Tiers

Three tiers—basic for simple call distribution, standard for flexible routing with agent states, and premium for advanced management with DNIS and skill-based routing.

Our Call Center
Solution At-A-Glance

Discover the power of streamlined communication with our Call Center Solution. Designed for efficiency, scalability, and exceptional customer service, our platform equips your team with the tools they need to manage high call volumes, monitor performance in real time, and deliver seamless support experiences. Whether you’re running a small support team or a large-scale operation, our solution adapts to your needs—at a glance.

Call Distribution and Routing

Call Distribution

Support basic call distribution or advanced queuing with intelligent routing based on agent availability.

Call Routing

Set call flow policies for unanswered, stranded, or high-queue scenarios, and enable priority queuing for key customers.

Alternate Routing

Set call flow rules for holidays, after-hours, and other unavailable times.

Greetings and Announcements

Entrance Greetings

Welcome callers with an optional, fully customizable greeting.

Comfort Media

Play looping comfort messages to reassure callers their wait is valued.

Service Announcements

Inform callers when alternate routing is in effect with a detailed announcement.

Agent Productivity and Management

Call Presentation

Quickly identify key caller details.

Call Handling

Escalate, transfer, or conference calls as needed.

Call Monitoring

Supervisors can silently monitor agent calls.

Powerfully Capable. Seamlessly Integrated.

Explore the powerful features behind our fully integrated, highly flexible ACD and call center solution—designed to meet the evolving needs of your business.

  • Fully Interactive – auto attendant can route to different call centers with the best set of agents to support the customer

  • Advanced Queuing – queue calls even when all agents are busy

  • Supervisor Mode – intuitive interface provides greater agent productivity and management oversight

  • Dashboard Visual – real-time agent and queue monitoring

  • Analytical Reporting – real-time and historical data to track key performance indicators

  • Call Recording – record calls and store for a limited time or download and save

Contact NovoLink Today and Take Control of Your Communications

Lower TCO

Deploy a virtual cloud PBX without the purchase and maintenance of a costly phone system.

Robust Feature Set

Utilize a full range of standard and optional features designed to improve collaboration both internally and externally.

Equipment Selection

Choose from a wide assortment of IP phone handsets, conference phones, SIP-compliant PBX and more.

24/7 Support

Need help? Speak with a NovoLink expert at +1 281-652-4888 or toll free at +1 855-652-4888.

Already a NovoLink customer? Manage your service.

Need help? Contact our expert support team 24 x 7.

Not a customer? Contact sales and get signed up today!

Not ready to sign up? Request a free, personalized demo.

Want to learn more on your own? Start here.