Business Voice

Business Voice Solutions You Can Use

No gimmicks or catchy product names. Just a simple, easy-to-use business voice system that allows your business to customize service for your needs.

Reliable – always there when you need it
Feature rich – the features you need to communicate effectively
Flexible – what you need now as well as room to grow for the future
No hardware – hosted solution requiring no PBX
Cloud based – service available from anywhere

Keeping you connected with high-performance, reliable connectivity on a global scale.

Business Voice Solution Packaging

Business voice packages are available to mix-and-match in order to create a flexible, customized solution to meet the needs of your business.

Packages

All packages include unlimited US calling as well as the ability to add-on one of our UCx with Webex offerings.

Flex

Simple, flexible voice service with a great set of features for basic office use.

Mobility

An expanded set of features that enable employees to take their voice service on the go.

Unified

Full featured with greater business functionality and productivity for employees.

Our Business Voice Solution At-A-Glance

Want to learn in-depth about the calling features included in our business voice services?

Deep Dive

Total IP-Based Voice Solution

Our 100% Voice over IP internal network provides SIP-compliant, geographically redundant services that enable total voice solution for our customers.

High Definition Voice Quality

High definition voice quality that provides life-like telephone calls with an undeniable clarity.

Web-Based Administration Portal

Company or site administrator(s) can add, change and cancel service using a simple, web-based portal.

Web-Based End User Portal

Users can customize their service (call forwarding, voice mail, etc.) using a simple, web-based portal.

Real Time Disaster Solutions

Reroute telephone calls on-the-fly to a pre-determined destination without interruption of service.

Advanced Call Recording

Advanced configuration options for recording user telephone calls as well as conference calls that can be ‘always on’ or ‘on demand’.

Anywhere Call Transfer

Transfer calls with or without announcement to anywhere. Anywhere you can dial, a call can be transferred.

Multiple Office Locations

Communication is key whether you are in a single office or spread in multiple offices around the world. Users can reach each other regardless of location.

Advanced Find Me / Follow Me Options

Don’t miss important calls. Forward calls to anywhere. Anywhere you can dial, a call can be forwarded.

Feature Rich Voice Mail Configuration

Fully configurable voice mail routing and notification options. Voice mail can be directed to a user configurable email address and optionally transcribed to text.

Tiered Automated Attendant Services

The automated attendant is a powerful and flexible tool for fielding inbound calls and delivering them to the intended destination through interactions with the caller.

Location Independent Hunt Groups

Allows for incoming calls to a central phone number to be distributed among the members of that group whether they are separated by an office wall or an ocean.

Fully Customizable Call Routing

Incoming calls can be routed through use of advanced features such as hunt groups, sequential ring, simultaneous ring, automated attendant, call center. Provide individual telephone numbers to departments and/or workgroups.

Use Your Existing Telephone Numbers

We can work with you to transfer (or “port”) your existing telephone numbers to your new service. We can also provide new telephone numbers across the United States and in almost any country.

Integrated Call Center Solutions

Providing sophisticated call distribution and routing, our call center solution will help you connect callers with the right people in your organization and allow you to manage staff, campaigns and resources efficiently within your call center.

Powerful Call Handling Features

Powerful call handling features that can be configured per user as required. Features such as hold, transfer, speed dial, simultaneous ring and sequential ring can be used to route incoming and outgoing calls as configured by each user.

Versatile Remote Office Experience

Physical devices and soft clients for computers and mobile devices are supported for users that telecommute and travel. We provide these users the mobility they need as well as the flexibility they require by enabling access and use of their profile and services both on-net and off-net.

User Configurable Conference Calling

Each user can create and configure conferences. Security pin (access code) can be required in addition to standard participant and moderator pins (access codes).

Premium Fax Unlimited

HTTPS-based fax solution designed to work in our Voice over IP environment that provides reliable and dependable faxing that is available when you need it.

Extension Based Calling Plans

Calling plans provide the administrator the ability to block users from making certain types of outgoing calls.

Flexible Emergency Services Configuration

Web portal-based configuration is available for users to update emergency services address when they are remote or travelling to avoid costly delays.

Enhanced Calling Plans

The enhanced version of the basic calling plan provides administrators with a greater degree of control over outgoing calls as well as providing for the implementation of account codes and authorization codes. Account codes allow for the tracking of calls made. Account codes do not validate the codes entered so calls are not blocked. Authorization codes are validated, and calls are not connected unless a valid code is entered.

Time Based Service Configuration

Schedules are used to configure services, such as call forwarding selective and automated attendant, which can process calls differently based on specified time criteria. Time schedules are typically used to define business hours and holiday schedules.

UCx with Webex Plan Add-Ons

Softphone

A softphone client with calling capability, but no messaging capabilities.

Basic

Softphone with calling and messaging features and “space” meetings.

Standard

Basic features personal meeting room (PMR) meetings.

Premium

Standard features with increased maximum participants.

Additional Numbers

Local Telephone Numbers
Toll Free Telephone Numbers
International Telephone Numbers
Vanity Telephone Numbers

Learn More

Contact NovoLink Today and Take Control of Your Communications.

Lower TCO

Deploy a virtual cloud PBX without the purchase and maintenance of a costly phone system.

Robust Feature Set

Utilize a full range of standard and optional features designed to improve collaboration both internally and externally.

Equipment Selection

Choose from a wide assortment of IP telephone handsets, conference phones, headsets and more.

24/7 Support

Need help? Speak with a NovoLink expert at +1 281-652-4888 or toll free at +1 855-652-4888.