Our 100% Voice over IP internal network provides SIP-compliant, geographically redundant services that enable total voice solution for our customers.
High Definition Voice Quality
High definition voice quality that provides life-like telephone calls with an undeniable clarity.
Web-Based Administration Portal
Company or site administrator(s) can add, change and cancel service using a simple, web-based portal.
Web-Based End User Portal
Users can customize their service (call forwarding, voice mail, etc.) using a simple, web-based portal.
Real Time Disaster Solutions
Reroute telephone calls on-the-fly to a pre-determined destination without interruption of service.
Advanced Call Recording
Advanced configuration options for recording user telephone calls as well as conference calls that can be ‘always on’ or ‘on demand’.
Anywhere Call Transfer
Transfer calls with or without announcement to anywhere. Anywhere you can dial, a call can be transferred.
Multiple Office Locations
Communication is key whether you are in a single office or spread in multiple offices around the world. Users can reach each other regardless of location.
Advanced Find Me / Follow Me Options
Don’t miss important calls. Forward calls to anywhere. Anywhere you can dial, a call can be forwarded.
Feature Rich Voice Mail Configuration
Fully configurable voice mail routing and notification options. Voice mail can be directed to a user configurable email address and optionally transcribed to text.
Tiered Automated Attendant Services
The automated attendant is a powerful and flexible tool for fielding inbound calls and delivering them to the intended destination through interactions with the caller.
Location Independent Hunt Groups
Allows for incoming calls to a central phone number to be distributed among the members of that group whether they are separated by an office wall or an ocean.
Fully Customizable Call Routing
Incoming calls can be routed through use of advanced features such as hunt groups, sequential ring, simultaneous ring, automated attendant, call center. Provide individual telephone numbers to departments and/or workgroups.
Use Your Existing Telephone Numbers
We can work with you to transfer (or “port”) your existing telephone numbers to your new service. We can also provide new telephone numbers across the United States and in almost any country.
Integrated Call Center Solutions
Providing sophisticated call distribution and routing, our call center solution will help you connect callers with the right people in your organization and allow you to manage staff, campaigns and resources efficiently within your call center.
Powerful Call Handling Features
Powerful call handling features that can be configured per user as required. Features such as hold, transfer, speed dial, simultaneous ring and sequential ring can be used to route incoming and outgoing calls as configured by each user.
Versatile Remote Office Experience
Physical devices and soft clients for computers and mobile devices are supported for users that telecommute and travel. We provide these users the mobility they need as well as the flexibility they require by enabling access and use of their profile and services both on-net and off-net.
User Configurable Conference Calling
Each user can create and configure conferences. Security pin (access code) can be required in addition to standard participant and moderator pins (access codes).
Premium Fax Unlimited
HTTPS-based fax solution designed to work in our Voice over IP environment that provides reliable and dependable faxing that is available when you need it.
Extension Based Calling Plans
Calling plans provide the administrator the ability to block users from making certain types of outgoing calls.
Flexible Emergency Services Configuration
Web portal-based configuration is available for users to update emergency services address when they are remote or travelling to avoid costly delays.
Enhanced Calling Plans
The enhanced version of the basic calling plan provides administrators with a greater degree of control over outgoing calls as well as providing for the implementation of account codes and authorization codes. Account codes allow for the tracking of calls made. Account codes do not validate the codes entered so calls are not blocked. Authorization codes are validated, and calls are not connected unless a valid code is entered.
Time Based Service Configuration
Schedules are used to configure services, such as call forwarding selective and automated attendant, which can process calls differently based on specified time criteria. Time schedules are typically used to define business hours and holiday schedules.
UCx with Webex Plan Add-Ons
A softphone client with calling capability, but no messaging capabilities.
Softphone with calling and messaging features and “space” meetings.
Basic features personal meeting room (PMR) meetings.
Standard features with increased maximum participants.
NovoLink enables businesses of all sizes to save money and increase efficiencies compared to traditional telecom services. We ensure optimal performance by closely managing our voice-optimized network for exceptional reliability, availability, security, and quality of service.
699 S. Friendswood Dr, Suite 103
Friendswood, Texas 77546